Refund policy

We want you to love your Guiding Star Nativity Light. If something isn't right, we'll make it right.

30-day returns. You can request a return within 30 days of delivery. Email tagiyev2005@hotmail.com with your order number before sending anything back. We'll reply within 1–2 business days with the return address and instructions. Parcels sent without contacting us first can't be traced, so we may not be able to refund them.

Condition. Items must be unused, in their original packaging, and in resalable condition.

Return shipping. If you simply changed your mind, you pay the return postage. We recommend a tracked service. Express shipping and Shipping Protection charges are not refundable on change-of-mind returns.

Damaged, defective or wrong item: free replacement. If your item arrives damaged, doesn't light up, or isn't what you ordered, email us within 30 days of delivery with your order number and a clear photo or short video of the problem. We'll send a free replacement or a full refund, whichever you prefer. You won't need to send the item back.

Refunds. Once your return is received and checked (or your damage claim is approved), we refund to your original payment method within 5 business days. Your bank may take 5–10 business days to show it.

Cancellations. You can cancel free of charge before your order ships. Email us as soon as possible.

Your legal rights. This policy is in addition to your statutory rights. If you're in Australia, you're entitled to a repair, replacement or refund for a major failure under the Australian Consumer Law. Nothing in this policy limits those rights.

Questions? Email tagiyev2005@hotmail.com.