Shipping policy
Processing time: 1–3 business days. Orders are packed and dispatched from our fulfilment partner's warehouse.
| Method | Price | Estimated delivery after dispatch |
|---|---|---|
| Standard | Free | 8–15 business days |
| Express | $2.55 | 5–9 business days |
Delivery times are estimates, not guarantees. Peak season, weather and customs can add delays.
Where we ship: United States, Canada and Australia.
Tracking: every order is tracked. You'll receive a shipping confirmation email with a tracking number once your order ships. Tracking can take 2–5 days to show movement after the first scan.
Christmas delivery. For the best chance of US delivery before December 25, order by November 27 with free Standard shipping or December 7 with Express. Orders placed later are still shipped promptly, but we can't promise arrival before Christmas.
Customs, duties and taxes: your order may be subject to import duties or taxes, charged by your country's customs and paid by the recipient.
Address errors: please double-check your address. If a parcel is returned because of an incorrect address, we'll reship it once you cover the new shipping cost.
Lost or late parcels: if tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of dispatch, email tagiyev2005@hotmail.com and we'll investigate and reship or refund. This applies to every order, with or without Shipping Protection.
Ships from: our fulfilment partner's warehouse in China.
Shipping Protection ($3, optional)
Every order is covered by us if it's lost in transit or arrives damaged. Shipping Protection is an optional add-on in your cart that adds:
- Stolen after delivery: cover if tracking shows "delivered" but your parcel was taken or is missing.
- Priority handling: replacements are dispatched within 1 business day of approval, at no cost.
- Simple claim: no police report or carrier claim needed.
How to claim: email tagiyev2005@hotmail.com within 14 days of the tracking "delivered" date, with your order number (and a photo for damage). We reply within 2 business days. You choose a free replacement or a refund of the item price.
Not covered: incorrect addresses entered at checkout, change of mind, or parcels refused or left unclaimed at a pickup point. One claim per order. Shipping Protection is refundable if you cancel before your order ships.
Shipping Protection is a service provided by Starward Home (VALIYEV LLC). It is not an insurance policy.